Category: General FAQ

Some of Zume’s plans include “unlimited” storage. But what exactly does that mean?

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Our unlimited storage plans allow you to run your websites without having to worry about how much disk space you have available. It is not intended to be used for file storage/sharing, backups, archiving, etc.

How does it work?

When you order your plan, you will notice that there is actually a storage quota configured. This is there for two reasons:

1. Prevent faulty software from rapidly filling the storage and causing instability to our platform (eg. misconfigured caching plugins)
2. Prevent abuse of unlimited storage for non-website hosting purposes, such as for file storage, backups, archiving, etc.

The following table shows the initial storage quota for each plan:

Plan	Initial Quota
Business Grow	75 GB
Business Professional	100 GB
Business Advanced	250 GB

What happens when I reach my quota?

When you near 80% of your quota, you will be able to increase it via the client portal for no additional cost.

Your request for additional storage will be approved so long as the following conditions are met:

• You are using the majority of your storage for website hosting.
• You are not excessively using your storage for file storage, backups, archiving, etc.
• You are not using your account to effectively resell hosting to other customers. You should use a Reseller account for this purpose.

What if I need to store backups or files?

We are more than happy to provide a NAS share for you to store your larger files and backus, and connect this to your hosting account. Prices are competitive at around £1/100GB of storage. Please contact us for more information about this service.

Experiencing website downtime can be frustrating and concerning. If your website is down, there are several steps you can take to diagnose and resolve the issue. In this article, we’ll guide you through the process, starting with checking if your IP address is blocked.

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Step 1: Check the Zume Status Page

Our infrastructure is monitored 24/7 and any interruptions are posted on our status page. This should be the first place you check if you experience any issues.

Visit our status page at status.zume.io.

Step 2: Unblock Your IP Address

Sometimes, your IP address may be blocked by our firewall due to security measures. To unblock your IP address, follow these steps:

1. Log into the Zume client area.
2. Go to the Unblock IP Address page under the Support dropdown.
3. Enter your IP address in the provided field. To find your IP address, you can visit a website like whatismyip.com.
4. Click the Check for IP Block button. If your IP address was blocked, you should now have access to your website.

If your website is still down after unblocking your IP address, proceed to the next step.

Learn how to unblock your IP address from our firewall.

Step 3: Check Your Domain and Hosting Expiration Dates

Ensure your domain and hosting services have not expired. Log in to your domain registrar and hosting provider accounts to verify the expiration dates and renew any expired services.

You can check your domain expiry using the MX Toolbox Whois Lookup Tool.

Step 4: Verify Your DNS Settings Are Correct

Incorrect DNS settings can cause your website to be unreachable. Check your domain’s DNS settings at your domain registrar, ensuring the nameservers are pointing to your hosting provider. If you’ve recently changed your nameservers, allow up to 48 hours for DNS propagation.

You should ensure your domain is using Zume’s nameservers.

Step 5: Test Your Website on Multiple Devices and Networks

Try accessing your website using different devices, browsers, and networks to determine if the issue is localised.

You can use a tool such as Down For Everyone or Just Me.

Step 6: Contact Zume’s Support Team

If you’re unable to resolve the issue yourself, contact Zume’s support team for assistance. Provide them with any relevant information, such as error messages, recent changes to your website, and steps you’ve already taken to troubleshoot the issue. The agent may ask you to complete the steps listed in this article, so please confirm you have already done so in the ticket.

This guide will walk you through how to change or reset your Zume Client Area password. Please note this is different to your cPanel password. Learn how to reset your cPanel password.

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If you know your current password

If you know your current password and want to change it, follow these steps.

1. Log into the client area

Visit the client area and log in using your email address and password.

2. Click the user icon in the top right and click Change Password

3. Enter your old and new passwords and click Save Changes

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If you do not know your current password

If you have forgotten your password and need to reset it, follow these steps.

1. Go to the Zume password reset page

Visit the password reset page and enter your email address.

2. Enter your email address and click Submit

Please be patient when waiting for the password reset email. Only submit this request once. Submitting multiple requests will invalidate prior reset requests and will not speed up the process.

3. Wait for a password reset email and click the link

If you see a 404 page like this, it means the password reset link expired or was invalidated by submitting a new request. Please ensure you are clicking the link in the most recent email or request a new link.

4. Enter your new password and click Save Changes

5. Log in to your account using the new password

Visit the client area and log in using your email address and new password.

Transferring your website to a new hosting provider can be a complex task. To make this process easier, we offer a free website migration service. In this guide, we will explain the steps to request a free migration and what information you need to provide.

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1. Gather the necessary information

Before requesting a migration, you will need to gather the following information:

• Your current hosting provider’s name
• Control panel URL, username, and password for your current hosting account
• FTP or SFTP login details (hostname, username, and password)
• Email usernames and passwords
• List of domains and subdomains you want to migrate
• Any specific requirements or custom configurations

2. Submit a migration request

To request a free website migration, follow these steps:

1. Log in to your client area on our website.
2. Open a ticket with the migrations department
3. Fill in the required fields, including the information you gathered in Step 1, and click “Submit.”

3. Monitor the migration progress

Our migration team will review your request and begin the migration process. You will receive updates via email and can track the progress through the support ticket in your client area. The migration process typically takes 24 hours, depending on the complexity and size of your website.

4. Verify the migration

Once the migration is complete, our team will notify you. At this point, you should verify that all your data including website files, databases, and emails have been correctly transferred. Please let us know immediately if anything is missing or doesn’t look right.

5. Update your nameservers

If you are satisfied with the migration, it’s time to point your domain to our servers. How to update your nameservers.

Sub-users are accounts configured under your main client account, which allow that sub-user to log in and perform various actions that the main account holder has permitted.

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To configure a new sub-account log into the client area and click the “Contacts/Sub-Accounts” link in the User dropdown.

Or click the following link: https://clients.zume.net/clientarea.php?action=addcontact

Fill in the sub-account details:

To allow the user to log in and manage your account, check the “Activate Sub-Account” checkbox.

Finally select the Email Preferences and click Save.